Do you feel that your gambling habits are getting the better of you? We are here to help. Take a self-test to find the best solution for you.Take the self test Self exclusion settings
Ellmount Gaming Limited, as operator of the website Casino Room, is fully aware of its responsibility towards society. We take this responsibility very seriously and place great emphasis on this fundamental obligation towards our customers, the general public, and our own employees.
We have no intention of telling our customers what to do, provided, however, that if we notice that something is wrong we will take action. Our definition of social responsibility is based on the responsible attitudes of our customers. Some examples of the remedies offered by us are outlined below.
If after you have completed the test, you have the feeling that you may have a tendency towards pathological gaming, please make use of the option to Self Exclude . Please note that customers who have Self-Excluded cannot re-activate themselves again until the end of the exclusion period, and no further payments can be made onto these accounts. However, the player has the right to request any remaining balance contained in the account. We will do everything in our power to ensure compliance with self-exclusion. However, self-exclusion requires the joint commitment of both the player and Casino Room. During the self-exclusion period players should refrain from attempting to open new accounts. We will place the player on an internal registry together with their payment information to try and prevent such a situation.
We are certified and co-operate with Internetakuten, an organisation with a unique progressive approach towards digital addiction, offering us knowledge in the area by educating all employees and offering free counselling sessions for players in need of support. Through Internetakuten’s therapists we provide three free counselling Skype sessions for anyone who is experiencing difficulties resulting from a gaming problem. The service is confidential and abides by ethical standards for good practice in counselling and therapy. Treatment for problem gamers includes learning tools to cope with gaming urges, so the completion of a program is important for long-term success. Internetakuten’s therapists take an integrative approach to the problem, focusing on both the problem gaming behavior and the thoughts and feelings, which may motivate the behavior. Their well trained and experienced counsellors work within a broad range of therapeutic approaches, allowing us to provide counselling that meets the individual needs of each client. Please contact us at any time if you feel the need to speak to one of Internetakuten’s counsellors regarding your gaming. If you are looking for professional help we also recommend you to contact www.gamcare.org.uk , which is an acknowledged help organisation with dedicated experts that operate a variety of counselling services. You may also visit www.gamblersanonymous.org or www.gamblingtherapy.org for help in your country.
We are fully aware that we are marketing a product whose social acceptance is not uncontested. We are therefore particularly keen on safeguarding this product with a number of measures designed to ensure that the focus remains on the customer’s complete enjoyment, the quality of the products, and absolute confidence in the provider.
As part of our CSR activities, we have developed a range of technical and social measures designed to ensure that potential problems are recognized at an early stage so that any customers affected can be offered expert assistance.
Persons under the age of 18 are prohibited from making use of the CasinoRoom.com gaming line-up. CasinoRoom.com is aware of its responsibility to prevent minors from taking advantage of its product portfolio.
In order to ensure maximum protection of minors, we also rely on co-operation with parents and caretakers.
Please keep your access details safe at all times (user ID, password and your question and answer combination).
Furthermore, we would recommend that you install filter software. This software will allow you to restrict internet access for children and young people.www.saferinternet.orgis a website which is co-funded by the European Union and provides comprehensive information about internet filter software and also offers a free test version.
If you are looking for professional help please contact www.gamcare.org.uk , which is an acknowledged help organisation with dedicated experts that operate a variety of counselling services. You may also visit www.gamblersanonymous.org or www.gamblingtherapy.org for help in your country.
Please contact us directly if you have any questions relating to the Company’s spectrum of CSR activities. Our customer support team is at your disposal at any time under responsible.gaming@CasinoRoom.com .